The Greatest Guide To empire today free consultationHe requested that I clear away each of the hanging shut from the closets After i was Formerly informed via the product sales rep that I could go away all clothes hanging. Nicely following day rolled close to and as an alternative to sending precisely the same installer, they sent a distinct installer, with carpeting that was Slice from a different roll so soon after he gets it all down I observe its not the exact shade of carpet laid the previous day. I phoned Randy again on Saturday whilst installer was continue to in this article and left a voice message, no reaction. I still left Randy a voice mail on Monday March 26th at eight:fifteen, One more at 11:00 and An additional at 4:00pm. Nevertheless no return get in touch with. The installer which was scheduled to return out today to finish the carpet from the closet just identified as at 7:40pm to convey he could well be below in about one hour. So, bottom line is actually a 3 hour career has triggered me Just about three days of aggravation along with a condo in disarray. Never again!
September 1, 2017 at three:thirteen pm I am writing in regard to the work done on installation of tile in two bathrooms and an entryway last 7 days! The work was so improperly finished that we now have fix get the job done to accomplish. Mortar was still left throughout floors, and specks still left that may only be cleaned by acquiring down and cleansing with wire brush, tile by tile. Grout was positioned Beneath the baseboards which now appear dirty, mortar was still left around baseboards, walls, and toilets, tubs, and doors. Hurt was finished to at least one wall which have dings on them. Some items of tile aren't even and sticks up! Really noticeable. That is a journey in excess of challenge, because it’s ideal in the doorway! Invested 3 several hours cleansing just to have the ability to enter into bed and utilize the toilets.
I spent the working day staying placed on keep just after trying to find a correction of a poorly installed carpet. Built the appointment Just about two weeks ahead of, for it to become assessed and fixed and no person showed up – Regardless that se acquired a phone saying they might get there inside a two hour window….each morning.
April 27, 2018 at 11:sixteen am I have had the WORST practical experience with Empire And that i will never recommend nor rely on them for my own or rental’s as I have previously… The initial issue was we have been all established to maneuver into our household on Tuesday April 16th due to the fact Empire would then be completed Together with the carpet put in as well as the tile within the kitchen… Effectively the working day of carpet install they cancelled. this now has established us back a week since we were advised the carpet required to go in before the tile… So now we had to pay A different week lease and storage. Next concern,, So now they say they should tile 1st due to the fact carpet installers have been booked, we stated high-quality. Tile was to become carried out on twenty first and carpet over the 23RD.. If they came to install the tile, they realized our income guy said it had been laminate that essential taken up, when in reality it absolutely was ceramic.
It had been evident right away which the flooring have been installed improperly plus they read more weren’t degree and off in sites by 1 to two inches, and also the floating flooring experienced here too much bounce and give.
July 3, 2017 at three:04 pm Made a decision to shock my partner who's during the army using a new look within our dwelling prior to coming residence in July. Largest error going to Empire. Inside the initially month of installation, carpet was coming apart on the seams…virtually. Had problems with installers not showing up, contacting me to tell me that they'd demonstrate up tomorrow and afterwards consider it on themselves to show up at my home at eight:30pm the identical evening.
I’ve contacted buyer aid and whoever would reply my phone calls over the past 2 months. I have positioned over sixteen calls and however have not received any resolution to our difficulty. We had carpet installed in April and it had been a terrible sloppy position. We referred to as many situations, at last experienced somebody come Have a look and take photographs and NO Stick to UP. I had to chase. No-one would return phone calls, they messed up numerous appointment moments and afterwards spoke unprofessionally and insulted us around the mobile phone.
I happen to be battling for two months to receive a person out to fix just a handful of boards that popped up just after a major hardwood floor installation.
Right after demonstrating him the paperwork advised me to eliminate the ground and a price to me, and stating there was no way I used to be spending additional money, he agreed to fix the situation. Installers did what they could on day a person and measured for elements to restore and finish on working day two.
August 31, 2018 at 12:54 pm Terrible, horrible, Awful! This organization has experienced me in tears crying for times above the Terrible position they did on our flooring. It seems to be so terrible. The income rep Greg will never give me the knowledge regarding how to Make contact with the installation manager. He suggests that he has emailed them and Greg even agreed it appears to be like poor. The installation hasn’t even been finished!
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I asked to talk to the GM or Trevor. I was advised the GM wasn't accessible as he travels involving areas. So, I questioned to speak with Trevor. I used to be educated that he was out of the office for the remainder from the working day and off on Friday. He would phone me on Monday, December 4th. I expressed my worry to Kim. My difficulty was escalated to corporate; I believed Most likely there might be a bigger feeling of urgency to accurate The difficulty with the GM and installation supervisor. I asked for a simply call back within the GM on Friday.
We regret to listen to which you have been unhappy using your experience. We under no circumstances want our clients to really feel by doing this, and we’ll be adhering to up along with you shortly To find out more.
12/8/2017 three:50pm till 4:32pm General Manager ticket # one-2925075011 a purchaser back again no this is not fantastic as I will not be accessible. My time line for availability is past. I told her to examine many of the calls I have performed For the reason that 3th of November. I want my a refund. I'll use another person to carry out my flooring in January or February when I am available once again. This human being gets again on and states she named Philly and canceled my agreement I explained to her I did not inform her to do that I want my money back so she gets a deal with on line who I have spoken to before, he stated he doesn’t know why the ticket was shut for any refund and nobody named me to discuss the problems.